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Experience Analytics for Ecommerce Teams
Smarter, faster Ecommerce analytics
Take the guesswork out of conversion rate optimization. Understand why shoppers decide to purchase or abandon their carts, with a single source of truth for your digital experience.
792,434 marketers discover actionable insights with Contentsquare every week
Checkout experiences that check every box
- Turn shoppers into customers
Discover how shoppers interact with each element of your website or app—what makes them click and what makes them bounce—to create a differentiated retail experience.
- Keep your shoppers on the right path
Detect deviations from ideal paths fast. Identify resolutions to recover potential losses in conversion and revenue, and receive alerts when anomalies happen.
- Collect feedback at every step
Understand your shoppers better at every step of their journey. With Interviews and User Tests you can find (and fix) issues before they cost you sales.
Convert your shoppers into loyal customers
Create differentiated shopping experiences that drive online sales, revenue, and retention. Our all-in-one platform gives you a complete understanding of your experience—across sessions and eCommerce platforms.
Zone-based heatmap
Visualize how shoppers engage within pages, including all their behaviors—from clicks to downloads—and optimize each page for a unique shopping experience.
Session Replay
See exactly what your users saw to understand context and uncover the root cause of frustrations that prevent shoppers from completing their journey.
AI insights
Quickly surface insights to increase conversions with an automated view of eCommerce optimization opportunities, ranked by impact.
Impact Quantification
See the most significant journey anomalies and opportunities at a glance. Identify specific frustrations that cost you money and set alerts for KPIs related to content.
Surveys
Get to know your users better by quickly launching surveys. Learn from your responses in seconds with AI-powered analysis.
Insights in action
Convert (and keep) your shoppers
Enhance your A/B tests with detailed shopper behavior visualizations, from clicks to downloads. Analyze every interaction to uncover conversion-boosting insights, and make informed decisions that optimize both your customer journey and your conversion rate.
Turn confusion into conversion
Uncover the root cause of UX frustrations like slow speeds and hidden errors that stop your shoppers from completing their journeys. Work out which design and content improvements to tackle first and set-up anomaly alerts for fast diagnosis and resolution.
More insights, less abandoned carts
Learn more from A/B tests by including real customer feedback in your analysis and better understand abandoned carts with an exit-intent survey. Understand your users’ needs and pain points with Interviews and User Tests.
How easyJet Holidays uses Contentsquare to prioritize its product roadmap
Products used
- Experience Analytics
- Impact Quantification
- Voice of Customer
- Journey Analysis
Work faster and smarter with our all-in-one, approachable platform
Contentsquare offers unlimited seats, so you’re free to invite marketing, product, design… and everyone who cares about improving your digital experience!