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Platform Overview

Full journey intelligence. Expert analysis for every team.

Shape better experiences with customer insights across digital, conversation, and social. Go from data to decision faster, with AI that makes “ah-ha!” moments available to all.

Your single source of truth for all teams, big and small

The smart platform for 360-degree insights across the full customer journey.

Get a complete view of your customer journey across web, mobile, email, voice, chat, social, reviews, and LLMs. No more data silos or fragmented insights—just one solution to optimize every part of the customer experience.

Jump to the most important insights

Spot your top optimization opportunities by viewing impact metrics and AI-powered recommendations. Instantly see the most important findings with visual tools like heatmaps, journey maps, and session replays. You bring the visitors, we’ll bring the insights.

Analyze complex journeys

No need to use multiple tools. Contentsquare connects journeys across multiple sessions, channels, and devices, whether they’re from anonymous or known visitors. Understand how journeys impact outcomes like conversions and revenue, based on a blend of qualitative and quantitative data.

Capture more, learn more

Automatically capture every user action and analyze it retroactively—no tagging needed. Export your behavioral data to your warehouse and combine it with other data for more insights. Industry-leading data governance and privacy controls let you track interactions at scale, safely and securely.

Unite teams of all sizes

Contentsquare’s insights help product, marketing, design, analytics, engineering, and executive teams. Plus, our plans support every growth stage—from fresh startups to enterprises. Our flexible architecture and integrations support your tech stack as it evolves too.

Everything you need to deliver better digital experiences

Know your customers’ every move and uncover the best opportunities to optimize their journeys. All from a single platform.

Experience Analytics

Experience Monitoring

Product Analytics

Conversation Intelligence

Voice of Customer

Mobile Apps

Understand behavior—and act instantly

See how users interact with every page. Visualize user behavior and optimize content for conversions and engagement.

Use cases

Solve your toughest digital experience challenges

Delivering answers that drive business growth

Every chance I get, I remind people, "We have an issue? Go look at the data in Contentsquare! We can check the errors, quantify them, and prioritize based on that."
We can go and find the specific session in session replay, watch it, reproduce it, and see exactly what the customer experienced step by step. There's just so much value.

How RingCentral used behavioral data to streamline the customer journey

Your always-on expert AI agent

With our contextual AI, your entire team can run in-depth analysis, get fast answers, and take confident, goal-driven next steps to create better customer experiences.