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Power up performance and remove friction from user journeys

Automatically identify roadblocks caused by technical issues or poor web and app performance. Resolve issues and prioritize fixes that make the biggest difference to your users.

Experience Monitoring

Reduce friction with AI-powered insights

Spot issues before users do. Sense finds friction points in real-time, so you can fix issues before frustration sets in.

Core capabilities

Pinpoint every source of frustration

• Error Analysis
  Proactively find technical errors and app crashes to understand what’s frustrating users. AI-powered error summaries show you what’s going wrong, where, who’s affected, and why—so you can fix issues before they impact conversion.
  Discover Error Analysis

• Speed Analysis
  See how every page on your site is performing in terms of technical metrics, like loading speeds. Learn how performance impacts your business so you can prioritize issues.
  Discover Speed Analysis

• Frustration Score
  Get an instant overview of customer journeys where frustration occurred. View session replays from frustrated users to quickly uncover issues and understand what’s going wrong.
  Discover Frustration Score

• Session Replay
  See exactly what any user saw on-screen during their journey. Get AI-powered session replay summaries to quickly identify issues.
  Discover Session Replay

• Impact Quantification
  Quickly find out how any issue is impacting your business. Search by user ID, see how many users are experiencing the same issue, and discover how it’s affecting conversions.
  Discover Impact Quantification

• Alerts
  Get instant notifications about changes in your customers' digital experience. Act fast to resolve problems, optimize user journeys, and ensure seamless customer experiences.

Benefits of Experience Monitoring

Effortlessly find and fix conversion blockers

Speedier insights
Triage, prioritize, and troubleshoot issues in record time.

Faster time to resolution
Meet service level agreements by solving problems in record time.

Assess business impact
Understand the true cost of technical and performance issues.

Common Use Cases

Make light work of errors and performance issues

Customer Support

When users report issues, jump straight to action. Find the user’s session, see exactly what they experienced, and understand the scope and business impact of the issue.

Proactive issue identification

Proactively solve issues by getting AI alerts for errors, performance issues, and customer frustrations. Understand their impact on bounce rate, conversions, and revenue.

Web Performance

Check vital website metrics (like page loading times) to see poorly performing pages. Compare results for pages with good and poor performance so you can prioritize improvements that make the greatest impact.

Discover more

• Experience Analytics
  Analyze customer journeys through your site and app. Find fresh opportunities to optimize pages and page elements.
  Explore Experience Analytics

• Product Analytics
  Understand and optimize cross-session, end-to-end digital journeys. Keep users coming back again and again.
  Explore Product Analytics

• Voice of Customer
  Make better decisions with fast user feedback. Use AI to analyze survey results with a few clicks.
  Explore Voice of Customer

Get insights that transform

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What is Experience Monitoring?

Experience Monitoring solutions monitor the availability, performance and quality of the user experience in your website and app. They let you proactively identify and resolve technical and performance issues, like errors and slow loading times.

• Why is Experience Monitoring important?
  Experience Monitoring is important because it lets you proactively identify and resolve issues impacting the user experience. By monitoring various metrics, such as page load times, responsiveness, and user satisfaction, you can optimize your website or app and ensure positive experiences for users.

• How can Experience Monitoring support business goals?
  Experience Monitoring helps you identify and fix performance issues and errors that hinder conversions, sales, or customer satisfaction.

• What are some key metrics tracked in Experience Monitoring?

  • Page load times
  • Responsiveness
  • Availability
  • Errors and crashes
  • Conversion rates
  • User engagement
  • User satisfaction

• What are the benefits of implementing Experience Monitoring?

  • Improved user satisfaction
  • Enhanced brand perception
  • Increased conversion rates
  • Faster issue resolution
  • Enhanced website performance
  • Increased customer retention
  • Better understanding of user behavior and preferences

• How is Experience Monitoring different from Application Performance Monitoring (APM)?
  Experience Monitoring is different from traditional application performance monitoring (APM) in that it focuses on the end user experience.

• What makes Contentsquare's Experience Monitoring different from other solutions?
  Contentsquare captures rich behavioral data and provides immersive visualizations that help surface insights more effectively than other solutions.

• What data does Contentsquare's Experience Monitoring collect?
  Contentsquare captures behavioral data—like every click, tap, swipe, and hover, plus all events, errors, text seen by users, and web performance metrics for every page and app screen.